Shipping policy

Shipping Information

We send all of our orders out with Australia Post using signature on delivery. Australia Post covers 100% of Australian addresses and also delivers to PO Boxes, parcel lockers and Click & Collect locations. If you’re not at home to sign for your parcel it will be taken to your local post office for collection. A card, email or text message will be left with further information.

If you do not wish to sign for your delivery and would prefer it to be left at your door, please email us at info@thebootsemprium.com.au once you place your order. We can then send your parcel out with no signature required.

You will also be given the option to have your parcel left at your door in the tracking email which is sent by Australia Post. Simply click on “Safe Drop” within this email and the request will be sent through. The driver will only leave your parcel if there is a safe place to do so that is also out of the weather. The Boot Emporium does not take any responsibility for parcels that are left without a signature.

Please note that Australia Post does not deliver to construction sites.

Returns & Exchanges

For a single pair return:
Before getting started, please make sure your items are unworn and your order is still within the 30-day return period.

  1. Pay the $16.95 return label fee using the payment link below. Once completed, email a screenshot of your payment and your order number to info@thebootsemporium.com.au so we can send your return label.

  2. Fill out the Returns Form located on the back of your invoice. 

  3. Place your shoes back in their original box and then into a satchel. Please do not apply tape or labels directly to the shoe box, as this may void your return.

  4. Print and attach your return label. (If you don’t have a printer, Australia Post can print it for you.)

  5. Drop your parcel off at your nearest Australia Post outlet.

  6. Keep an eye on your inbox for updates on your return status.

PAYMENT LINK: https://www.thebootsemporium.com.au/products/postage-for-returns-and-exchanges

The Boots Emporium

Parcel Collect 1029553737

491 North Road Ormond VIC 3204

When you make this payment, it covers both the postage to send your item back to our warehouse and the cost of shipping your replacement item out to you – or processing a full refund. This way you’re not paying standard public postage rates. Once the payment is made, a prepaid return label will be emailed to you to print and attach to your parcel.

Return postage costs:
– For two pairs within Australia: $20
– For returns from New Zealand: $30
Please email info@thebootsemporium.com.au to organise this and we’ll send you a new payment link.

Packaging Guidelines

To ensure your return can be accepted, please:

  • Keep the product in its original box or leave the clothing tags attached.

  • Place your return in the reusable satchel it arrived in, or wrap it securely (e.g. paper or newspaper).

  • Affix the return label to the outer packaging, not directly to the shoebox.

We need items to arrive in a resellable condition. Returns that don’t meet these criteria cannot be processed.

Parcels usually reach our warehouse within 4 business days. If you’ve followed the steps above, we’ll dispatch your replacement or process your refund on the same day it’s received.

Questions? Email info@thebootsemporium.com.au.

International Returns (Excluding NZ)

For all other countries, postage and handling costs are the customer’s responsibility.

  • If you’re exchanging for another size, you’ll also need to pay the re-postage fee (the same as shown on your invoice).

  • Refunds will cover the item price only and exclude original postage charges.


Manufacturer Fault Claims

All footwear is new and comes with a 6-month manufacturer’s warranty. If you need to make a claim:

  1. Check the item is still within the 6-month warranty period.

  2. Email info@thebootsemporium.com.au with your order number, a description of the issue and two clear photos. We’ll let you know if we need more information.

  3. We’ll confirm receipt of your email and advise next steps. In some cases, photos are forwarded to the manufacturer for assessment.

If a manufacturing fault is confirmed, we’ll send a replacement pair at no cost and provide a prepaid return label for the faulty item. Sometimes the boots need to be returned first for inspection – our team will advise. Please note we cannot swap a faulty item for a different size.

Parcel Tracking

Every order is provided with a tracking number by 4 pm on the day of dispatch. You will receive an email with an estimated date of arrival and updates by text message or email. If you need a copy of your tracking number, please contact us at info@thebootsemprium.com.au.

Express Shipping – 1 to 3 days transit time
We offer Express Post for $24.95. Most suburbs across Australia fall into Australia Post’s overnight delivery network.


Shipping to New Zealand

Transit time is 2–4 days and costs $19.95 at checkout. Please note the following brands cannot be shipped overseas: Steel Blue, Blundstone and Redback.

 

Free Transit Cover

We protect your purchase until it reaches your door. In the rare event Australia Post misplaces your item, we will lodge an investigation with them. Please allow up to one week for an investigation to complete. If your item is deemed lost, we’ll send out a replacement.
Please note: transit cover applies only to parcels sent with signature on delivery.

If you require any further information, please contact us at info@thebootsemprium.com.au.