Shipping policy

Shipping Information

We send all of our orders out with Australia Post using signature on delivery. Australia Post covers 100% of Australian addresses and also delivers to PO Boxes, parcel lockers and Click & Collect locations. If you’re not at home to sign for your parcel it will be taken to your local post office for collection. A card, email or text message will be left with further information.

If you do not wish to sign for your delivery and would prefer it to be left at your door, please email us at info@thebootsemporium.com.au once you place your order. We can then send your parcel out with no signature required.

You will also be given the option to have your parcel left at your door in the tracking email which is sent by Australia Post. Simply click on “Safe Drop” within this email and the request will be sent through. The driver will only leave your parcel if there is a safe place to do so that is also out of the weather. The Boots Emporium does not take any responsibility for parcels that are left without a signature.

Please note that Australia Post does not deliver to construction sites.

Return and Exchange Postage Within Australia

For a single pair return:
Please contact us at info@thebootsemporium.com.au before purchasing return postage. We will confirm the correct parcel-weight option for your return or exchange. Before getting started, please make sure your items are unworn and your order is still within the 30-day return period.

1. Purchase the confirmed return-weight option using the payment link below. Once completed, email a screenshot of your payment and your order number to info@thebootsemporium.com.au so we can send your return label.